Our Return Policy
Arizona Outback’s primary goal is our customer satisfaction. We want you to be happy with items you purchase from us. However, if you wish to return an item from any reason, we offer the following guidelines. Please keep in mind that this is a general policy statement and that we will go out of our way to accommodate you when unusual circumstances develop. It is our wish to be as fair as possible, so please Contact Us if you have specific questions regarding the return of any item.
Most items purchased through our website are returnable within 30-days for a refund, subject to the following conditions:
- We cannot refund shipping charges unless we have shipped the wrong merchandise.
- Items that we do not normally stock that we order specifically for you are not returnable. You will be notified in advance if this is the case.
- Items must have never been used and in new condition to obtain a full refund.
- If you need to return your metal detector for any reason, please contact us within 14 days of receiving it. You then have the option of receiving a 70% refund or an 80% credit toward the purchase of another metal detector. This offer applies to new metal detectors only. Detectors returned for refund or credit will have the original shipping costs deducted if it was shipped free. When returning a metal detector it must be in unused condition with all instructions and manuals unmarked or altered. Any "free" accessories and/or other promotional items must also be returned in unused condition. You must Contact Us for a Return Authorization before returning any item. You can also call us at 1-928-777-0267.
Listed below are details on each of these conditions:
Most items purchased from our website or from our store may be returned for a refund if returned within 30-days of your receipt of the merchandise. Items must be in new condition, not opened and include all original paperwork/owner's manuals to obtain a full refund. Equipment that has been used or opened from its’ original packaging cannot be returned for a refund.
All items with a manufacturer's warranty are subject to the terms and conditions of the manufacturer's warranty. Such items are generally repaired or replaced AT THE MANUFACTURER'S OPTION and may not be returnable. We are always happy to provide you with a copy of the manufacturer's warranty prior to your purchase of such an item. If the item is unused it may be possible to return it for a refund if you contact us immediately upon receipt and explain the situation. Under no conditions will shipping charges be refundable, and a restocking fee may be charged if significant paperwork, such as warranties, etc., must be reversed.
Shipping charges are not refundable, unless an item was shipped to you in error. Manufacturer's warranties almost never cover shipping charges. In the event that an item requires warranty service, you will be responsible for all shipping charges to and from the warranty service center.
Electronic equipment and parts are subject to internal damage that may not be apparent. Such damage can be the result of improper installation or subjecting the equipment to adverse environmental conditions like heat and static electricity. For this reason, all electrical parts/components are NON-REFUNDABLE.
If your order is damaged in the process of being delivered the carrier, USPS, FedEx or UPS is responsible. Examine all goods upon receipt for possible shipping damage, and report any such damage to the carrier immediately. Keep all the packaging from the damaged order, as the carrier may need to examine it in the claims process.